Residential

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Create an elevated living experience where residents feel cared for and valued.

Enhance your property’s value and resident retention.

Our concierge service caters to today’s residents’ unique needs and desires. We customize our services for each property, enhancing its reputation as a premier place to live.

Are you facing challenges like:

Spending too much time managing the front desk?
Struggling to find coverage for “no-show” staff?
Receiving weekend calls about minor issues?

With our professional service, you can enjoy peace of mind, knowing your property, owners, and residents are always in good hands.

Get Started

I use Capital Concierge in the buildings I manage 24/7 (including holidays, and snow days). They often arrive 10 to 20 minutes before duty to review information with the concierge or lobby attendant they are relieving. All staff are well trained, and I find each of them to be professional, proactive thinkers.”

—General Manager, Condominium

Our Clients Include:

Condominiums
Co-Ops
Apartments
Retirement Communities

Front Desk Expertise

Our concierge managers create a team environment that ensures desk operations are smooth, even in emergencies. Continuous training and professional development are key to desk success.

Personalized Service

Our concierges genuinely get to know the residents, understand their unique and individual desires and requirements, and tailor our service to provide personalized care and attention. For example, most of our concierges know residents’ pets by name.

Effortless Management

Our team handles the front desk’s day-to-day operations so your property management team can concentrate on projects and oversee multiple vendors, maintenance, and strategic goals.

Exclusive Amenity

We add convenience at every turn. From seamless package management to a wide range of time-saving services, we cater to your residents’ busy lifestyles.

Creating an Engaged Community

By organizing diverse and exciting events, from resident mixers and game nights to pop-up spa and wellness days, we help bring neighbors together and elevate your property’s appeal.

Our Services

The Capitol Difference

We’re known for prompt, reliable service, backed by operations managers and our corporate office.
We focus exclusively on concierge services, unlike companies that combine concierge with cleaning or security.
Our dedicated recruiters support our concierge managers in hiring top talent, offering competitive pay and full benefits.
With over 350 employees and a bench of 50–70, we ensure seamless coverage for PTO and emergencies.
Our proven transition and training programs deliver exceptional customer service from day one.